Refund Policy

A legal disclaimer

CannaSurrey Delivery Service – Refund & Replacement Policy

At CannaSurrey, we want every customer to feel confident and satisfied with their purchase. If you experience any issues with your product, we’re here to make it right.

Eligibility for Refund or Replacement

We offer a full refund or product replacement under the following conditions:

• The customer must provide proof of the issue, such as photos or videos.

• The request must be made within a reasonable timeframe after delivery (you can specify a timeframe if you want, e.g., 24–72 hours).

What We Cover

Refunds or replacements may be issued for:

• Damaged items

• Defective or malfunctioning products

• Incorrect items received

• Missing items

• Product quality concerns

How It Works

1. Contact us with your order number and a description of the issue.

2. Send proof (photo/video) of the product problem.

3. Once verified, we will offer:

   • A full refund, or

   • A replacement product at no extra cost

4. We will continue to work with you until you are fully satisfied with your purchase.

Exclusions

We cannot offer refunds or replacements for:

• Products that have been heavily used before reporting the issue

• Situations with no proof of damage/defect

• Requests made far after the delivery date (unless the issue is clearly product-related)

Our Promise

Your satisfaction is our priority. If something isn’t right, we will fix it — quickly, respectfully, and with no hassle.