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Terms & Conditions

Welcome to CannaSurrey Delivery Service. By accessing, ordering from, or using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Age Requirement

You must be 19 years of age or older (BC legal age) to purchase, receive, or use our cannabis products. By placing an order, you confirm that you meet this age requirement.

We reserve the right to refuse service if age verification cannot be confirmed.

2. Ordering & Delivery

  • All orders must be placed through our official ordering platform or contact methods.

  • Delivery times may vary based on location, order volume, and product availability.

  • Customers must be present at the delivery address and show ID if requested.

  • We reserve the right to cancel any order if suspicious or unsafe circumstances arise.

3. Payment

  • Payments must be completed using the methods provided by CannaSurrey.

  • All prices are listed in CAD and may be subject to tax where applicable.

  • Promotions, sales, and pricing may change at any time without notice.

4. Product Use

All products sold by CannaSurrey are intended for personal, legal consumption only.
We are not responsible for any misuse, side effects, or health reactions.
Please consume responsibly and follow local cannabis regulations.

5. Refunds & Replacements

We offer a full refund or product replacement if:

  • You provide proof of the issue (photo/video).

  • The claim is made within a reasonable timeframe after delivery.

This includes:

  • Damaged products

  • Defective or malfunctioning items

  • Incorrect or missing items

  • Quality concerns

Refunds or replacements will not be issued for:

  • Items used excessively before reporting the issue

  • Lack of proof of problem

  • Situations outside our control (e.g., customer mishandling)

Full details are available in our Refund Policy.

6. Product Availability

All products are subject to:

  • Limited stock

  • Changing availability

  • Discontinuation without notice

If a purchased item becomes unavailable, we will offer a replacement or full refund.

7. Privacy & Confidentiality

We value and protect your privacy. Any personal information you provide (name, address, contact info) will be used strictly for order processing and delivery.

We do not sell, share, or distribute customer information to third parties unless required by law.

8. Limitation of Liability

CannaSurrey Delivery Service is not responsible for:

  • Delays due to circumstances beyond our control

  • Adverse reactions from cannabis products

  • Loss or damage caused by improper use or handling

  • Third-party actions or delivery issues outside our service area

By using our products, you assume all responsibility for their use.

9. Right to Refuse Service

We may refuse service to anyone for reasons including (but not limited to):

  • Suspicious activity

  • Aggressive or unsafe behavior

  • Inability to confirm age

  • Attempting to resell or redistribute products

10. Updates to Terms

We reserve the right to modify these Terms & Conditions at any time. Continued use of our service after changes indicates acceptance of the updated terms.

11. Contact Information

For questions, issues, or inquiries:
Email: Joey@Cannasurrey.ca

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